Refunds & Returns Policy
At Oran Bikes, our primary goal is your complete satisfaction with your purchase. Should you find yourself dissatisfied with your electric bike or any other product, we encourage you to acquaint yourself with our comprehensive Return & Refund Policy for a clear understanding of available options.
Eligibility for Returns
To qualify for a return, the item must meet the following criteria:
- It must be unused and in the exact condition as received.
- It should be in its original packaging, accompanied by all tags, manuals, and accessories.
- You must present the original receipt or proof of purchase.
- Initiation of the return process must occur within 30 days from the date of delivery.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Products marked as final sale
- Customized or personalized items
- Items showing evident signs of use
- Items not in their original condition, damaged, or missing components not attributable to our oversight
Process for Returns To initiate a return:
- Contact Us: Reach out to us via email at support@oranbikes.com or by phone at
+1(726) 262-0181
to request a Return Merchandise Authorization (RMA) number. Provide your order number, specify the item(s) for return, and state the reason for the return.
- Packaging: Securely pack the item in its original packaging, ensuring all accessories, manuals, and documentation are included. Clearly label the package with the RMA number on the exterior.
- Shipping: Ship the item to the address provided by our customer service team. For your protection, we recommend using a traceable shipping service and obtaining shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
- Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.
Partial Refunds: In certain cases, partial refunds may apply, such as for items not in their original condition, damaged, or returned beyond the 30-day window.
Exchanges
- We facilitate exchanges solely for defective or damaged items. If you require an exchange under these circumstances, please contact us promptly at support@oranbikes.com or +1(726) 262-0181
Shipping Costs
- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., receipt of an incorrect or defective item).
Delayed or Missing Refunds If your refund is delayed:
- Verify Your Bank Account: Allow time for the refund to appear in your account.
- Contact Your Credit Card Company: Delays may arise in processing on their end.
- Contact Your Bank: They may require additional time to process refunds.
If you have followed these steps and still await your refund, please contact us at support@oranbikes.com or +1(726) 262-0181
for further assistance.
Damaged or Defective Items
- Upon receiving a damaged or defective item, promptly notify us at support@oranbikes.com or
+1(726) 262-0181
We will expedite arrangements for a replacement or refund without delay.
Amendments to This Policy
- This Return & Refund Policy may undergo periodic updates to reflect changes in our operations, legal requirements, or regulatory standards. All revisions will be published on this page alongside an updated effective date.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us:
- Oran Bikes.
- Email: support@oranbikes.com
- Phone:
+1(726) 262-0181
Address:
6551 Gateway Park Dr, San Diego, CA 92154, USA
We extend our sincere appreciation for choosing Oran Bikes for your shopping needs. Your patronage holds significant value to us, and we are dedicated to delivering unparalleled excellence in customer service to enhance your overall experience.